Terms of Service

1. The service

ChatactorAI is a software-as-a-service platform that lets you configure AI assistants ("Bots") that interact with your end users ("Customer Conversations") drawing on knowledge sources you upload.The service is operated by DVM Software Inc., [Registered Address] ("we", "us"). The platform is provided "as a service" — you don't receive a copy of the software, only a right to use it through your account.

2. Your account

• You must be at least 18 and able to enter into a contract.
• You're responsible for keeping your credentials safe and for all activity that happens under your account, including by users you invite to your organization.
• One account per legal entity. Don't share credentials across organizations.
• Notify us promptly at support@chatactorai.com if you suspect unauthorized access.

3. Acceptable use

You agree not to, and not to permit anyone to:

• Use the service to send spam, phish, harass, defame, or violate anyone's rights.
• Upload content you don't have the right to use, or that's illegal, malicious, or infringing.
• Attempt to reverse-engineer, scrape at scale, probe for vulnerabilities outside our disclosure program, or interfere with the service's operation.
• Resell or sublicense the service except as expressly permitted by your plan.
• Use the service to build a competing AI assistant product, or to train models on outputs we generate.
• Configure a Bot to provide regulated advice (medical, legal, financial) without appropriate disclaimers and human oversight. You're responsible for what your Bot says.

4. Subscriptions, billing, cancellation

• Paid plans renew automatically at the end of each billing period until cancelled. Prices are listed at chatactorai.com/pricing and may change with 30 days' notice; the new price applies at your next renewal.
• Card payments are processed by Stripe — we don't store full card numbers.
• Usage above your plan's included allowance is metered and billed at the rates shown in your dashboard. You can set a monthly spending ceiling that pauses your service when reached.
• Cancel anytime from the billing dashboard. Service continues through the end of the paid period, then access is suspended.
• Fees are non-refundable except where required by law. If we terminate your account for cause (Section 7), no refund is owed.
• Free-tier accounts are provided as-is without SLA and may be rate-limited or suspended at our discretion.

5. Your data, our IP

• You retain all rights to the knowledge sources, configurations, and Customer Conversations you upload or generate ("Customer Data"). You grant us a worldwide, non-exclusive license to host, process, and display Customer Data solely to operate the service.
• We don't train our models, or those of our subprocessors, on your Customer Data. Subprocessors may briefly retain data per their own policies — see our Privacy Policy.
• We retain ownership of the platform, infrastructure, our trained models, and any aggregated, de-identified statistics derived from service usage.
• Feedback you give us about the product is non-confidential and we may use it without restriction.

6. Confidentiality

Each party will protect the other's confidential information with the same care it uses for its own (and at least reasonable care), and use it only to perform under these Terms. This survives termination for two years. Customer Data is treated as your confidential information.

7. Suspension & termination

• You can terminate by closing your account from the billing dashboard.
• We can suspend or terminate your account if you materially breach these Terms (including non-payment), if your use poses a security or legal risk, or with 30 days' notice for convenience. We'll give you a reasonable opportunity to cure where practical.
• For 30 days after termination you can request an export of your Customer Data by emailing support@chatactorai.com, after which we delete it per the schedule in our Privacy Policy.

8. Warranties & disclaimers

We'll provide the service with reasonable skill and care. The service includes AI-generated output that may be inaccurate, biased, or otherwise unsuitable for a given use — you're responsible for reviewing outputs before relying on them. To the maximum extent permitted by law, the service is provided "as is" and we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except those that cannot be disclaimed under applicable law.

9. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, or exemplary damages, or for lost profits or revenue, even if advised of the possibility. Each party's aggregate liability under these Terms in any 12-month period is limited to the fees you paid in that period (or, for free-tier users, EUR 100). Nothing in this section limits liability for fraud, willful misconduct, or anything else that can't be limited by applicable law.

10. Indemnity

You'll defend us against third-party claims arising from your Customer Data, your Bots' outputs to your end users, or your violation of Section 3 (Acceptable Use), and pay any damages finally awarded — provided we notify you promptly and let you control the defense.

11. Governing law & disputes

These Terms are governed by the laws of the Province of [Province] and the federal laws of Canada applicable therein, excluding conflict-of-laws rules. Any dispute will be resolved in the courts of the Province of [Province], except either party may seek injunctive relief for IP or confidentiality violations in any competent court. Consumers in jurisdictions that grant non-waivable rights retain those rights.

12. Data processing

For customers subject to GDPR, UK GDPR, or comparable laws, our Data Processing Addendum (DPA) is incorporated by reference and available on request from privacy@chatactorai.com. The DPA prevails over these Terms with respect to processing of personal data.

13. Miscellaneous

• These Terms (with the DPA, where applicable, and any order form between us) are the entire agreement on this subject.
• If a provision is unenforceable, the rest remains in effect.
• You can't assign these Terms without our consent; we can assign them in connection with a merger or sale.
• Notices to us: support@chatactorai.com. Notices to you: the email associated with your account.

14. Contact

Questions about these Terms? support@chatactorai.com.